Refund & Cancellation Policy

Live workshops & events: Full refunds are available up to 7 days prior to the event.  After that, refunds cannot be made available unless a spot can be replaced.

Live online courses: Full refunds are available 14 days prior to the start date of the course. After that, refunds cannot be made available because content can be sent for participants to work through in their own time. 

Self-guided evergreen courses: As these are digital products, please be aware that there is no refund available on self-guided courses.

1:1 Coaching Packages: For 1:1 Coaching Packages, refunds are not available. If, however, it is mutually agreed that it is in the client’s best interest to be referred to another health professional, Lisa will offer a refund at her discretion on a case by case basis. This will be based her decision to what value remains on the agreed coaching contract.

Cancellation Policy: Should you need to reschedule a coaching session, you may do so by providing 24 hours notice in advance of your session and making up the session within a week of the originally scheduled date. Sessions not cancelled 24 hours in advance will not be eligible for make-ups, will be charged for or deducted from the coaching package. It is important that you prioritize this work to receive the full benefit of your coaching package.